FAQs

How quickly can you deliver my order?
We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Please allow up to 5 working days (working days are Monday to Friday only, excluding Public Holidays and Holidays). Please allow an additional 5 days for deliveries of all international deliveries. These delivery times are estimates only. Occasionally, products may be in high demand and out of stock. We will inform you about the progress of your order if this happens.

Can I send items to more than one delivery address?
Unfortunately, we can only deliver your order to one address. If you’d like to send gifts to different addresses, you’ll need to create a separate order for each address. If you have any queries about your delivery or need help placing your order, please get in touch with us on hello@thefuzzfuzz.com

What if I'm not at home to accept my delivery?
All tracked deliveries require a signature. Unfortunately, we are unable to specify an exact time of day for delivery beyond the window of 9:00 am to 5:30 pm. If no one is available to accept delivery at the specified delivery address, the package will be returned to your local depot. Sometimes the courier will leave your parcel with a neighbour. You will receive further information about your delivery from the delivery provider with your order confirmation.

What happens if my delivery is delayed?
Our delivery options are subject to the product(s) that you order being available and us taking successful payment. We understand how important it is for you to receive your order as quickly as possible. However, there may be times when our delivery partner is unable to deliver your package on time, due to factors that are out of our control, for example – extreme bad weather or a broken down vehicle.

What methods of payment do you accept?
We accept most major debit and credit cards including, Visa, MasterCard, Visa Debit, Delta and American Express as well as PayGate.

Can I change my delivery address after ordering?
If your order has been shipped we will not be able to change the delivery address.

What if I want to return an item?
We regret that we cannot accept returns of certain products, such as products stated on the website to be non-returnable, including personalised products. You may return non-personalised products to us, in a resalable condition, up to 30 days of receiving the order. We will not refund the origi- nal delivery costs, and you will be responsible for the return delivery costs.

You may return to us any product that is damaged, defective or where we have delivered a product to you in error. Once we have confirmed that a product is damaged or defective, or was delivered in error, we will refund you the price paid for the product, plus your original delivery costs (ex- cept where you are returning only some products from an order) and the cost of returning the product to us. Get in touch with our customer services team in all instances as your first port of call.

Free Gifts & Promotions
All free gift offers are while stocks last and subject to change.

Where are your items made?
All our products are proudly South African, and made to the highest quality in Port Elizabeth.

Will soft toys be coming?
Soft toys, although not yet on offer, will be available in the future.

Gift Services
We do not offer gift wrapping or gift vouchers at this time.